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Resources > Identity Protection > How To Cancel LifeLock—A Detailed Guide

How To Cancel LifeLock—A Detailed Guide

Protecting your identity online and offline is crucial nowadays as the number of identity theft cases keeps growing. In fact, around one in three Americans have experienced identity theft in their lifetime. Alarming statistics also show that one in 50 children falls victim to identity theft every year. 

To keep their personal information safe, many people have turned to ID protection services like LifeLock. However, some users find LifeLock’s plans pricey, while others are concerned about the safety of their data due to the 2022 data breach. If you’re among those looking to unsubscribe from this service, we’ll show you how to cancel LifeLock in a few easy steps. We’ll also provide some alternative ways to protect your sensitive information. 

What Is the Norton LifeLock Cancellation Policy?

LifeLock allows you to cancel your subscription whenever you want. However, if you don’t cancel LifeLock before the current billing period ends, you’ll be charged for the next period as well.

When you cancel your subscription, LifeLock will end your automatic renewal, but you’ll still be able to use the service until the end of your current billing period. In case you’ve purchased more than one subscription package, you can cancel them all or keep using the ones you want. If you only cancel one subscription package, the others will remain active until you request otherwise.

Do You Get a Refund if You Cancel LifeLock?

LifeLock offers refunds if you’re considered eligible according to their refund policy, which states the following: 

  • You’ll get a 60-day Money Back Guarantee if you have an annual subscription and you’ve requested a refund within 60 days of the date of purchase
  • If you renewed your annual subscription, you can still ask for a refund within 60 days of being charged
  • If you have a monthly subscription, you can request a refund within 14 days of being charged

The eligibility terms may differ when the services are purchased through a third party like an app store, reseller, or vendor. If you’re a LifeLock member who received the Free Identity Theft Protection service from a third party that has experienced a data breach, you can:

  1. Cancel your LifeLock membership immediately
  2. Request a pro-rated refund of any days left in your present membership term, no matter how many days have passed since enrollment 

How To Cancel a Norton LifeLock Subscription Step by Step

If you no longer want to use LifeLock’s services, you can cancel your subscription in the following ways: 

  1. Through the official website
  2. From your account
  3. By phone 

Whichever way you choose, you can find the steps below.

How To Cancel Your LifeLock Membership Through the Website

Here’s how to cancel LifeLock directly from the website:

  1. Visit the LifeLock website and sign in to your account 
  2. Go to the Membership Portal and click on Request Support
  3. Select Cancel to terminate the services
  4. Confirm your cancellation

How To Cancel a LifeLock Subscription From Your Account

Another way you can cancel the LifeLock subscription renewal is from your account settings. Here are the steps:

  1. Sign in to your account on the app
  2. Select Manage My Subscriptions in the upper right-hand corner
  3. Choose the subscription plan you want to cancel and click on the Cancel Subscription Renewal button
  4. Confirm your cancellation

How To Cancel a LifeLock Subscription by Phone

Besides these two options, you can also cancel LifeLock over the phone. Here’s how to do it:

  1. Contact LifeLock’s customer service by calling the provided phone number (1-800-416-0599) and request a subscription cancellation
  2. Provide your subscription information and personal details they ask for to complete the procedure
  3. Follow the steps they provide to terminate the service and check your email to see if you’ve received a cancellation confirmation

What Other Methods Can You Use To Protect Yourself From Identity Theft?

While popular, LifeLock isn’t the only method you can rely on to protect your identity. Here are three simple yet effective actions you can take to reduce the risk of your identity getting stolen:

  1. Review bank statements regularly
  2. Check credit reports annually or freeze your credit
  3. Use another identity protection service

Review Bank Statements Regularly

According to FTC Consumer Sentinel Network statistics, credit card fraud is the most common type of identity theft, which is why you should regularly review your credit card and bank statements. If you don’t, an identity criminal can use your credit card number or bank account information to make small charges you or your financial institution aren’t likely to notice. To prevent this, keep up with your statement cycles, and contact your financial institution if a statement is late.

Check Credit Reports Annually or Freeze Your Credit

Every year, request credit reports from any of the three major credit bureaus (Equifax, TransUnion, and Experian). You can do so online for free without affecting your credit score. If you want to, you can also do this multiple times throughout the year to be extra safe. 

An alternative option is to freeze your credit so that no one, including you, can request your credit report. That way, nobody can use your credit information to:

Freezing your credit is free, and all you need to do is contact all three credit reporting agencies. You can do so online, via phone, or through regular mail. Once your credit is frozen, you’ll get a PIN or passcode you can use if you want to temporarily stop the credit freeze.

Use Another Identity Protection Service

The most efficient way to ensure you’ll always be alerted of any suspicious activity on your account is by subscribing to an identity theft protection service. If LifeLock doesn’t meet your requirements, there are numerous other services you can explore.

The features these providers offer usually depend on the pricing plan you choose. Still, most provide features like:

  • Fraud alerts
  • Credit monitoring
  • Dark web monitoring
  • Identity theft insurance coverage

If you’re looking for an affordable yet comprehensive identity theft protection service, FreeKick is a great option. This platform includes features like credit profile monitoring, credit restoration, dark web monitoring, and up to $1 million in identity theft insurance coverage. FreeKick also helps you protect your child from identity theft and allows you to start building your child’s credit as early as the age of 13.

FreeKick—Comprehensive Identity Protection for Your Whole Family

FreeKick is a deposit account provided by Austin Capital Bank that offers comprehensive identity theft monitoring and protection features. Its ID protection service is designed to keep your whole family safe from identity theft, and it covers up to two parents and six children aged 0 to 25. FreeKicks also offers a parent-sponsored credit building service to help children between the ages of 13 and 25 establish a solid financial foundation. 

Identity Protection Services

Since a child’s identity is stolen every 30 seconds, it’s safe to say that children are one of the most frequent targets of identity theft. To reduce the risk of child identity theft, FreeKick provides a simple solution with a suite of protection features for both adults and minors. Once you sign up for FreeKick, you’ll get access to the following identity monitoring and protection services:

Services for Adult Children and ParentsServices for Minor Children
Credit profile monitoring
SSN monitoring
Dark web monitoring for personal information
Up to $1 million identity theft insurance
Full-service white-glove concierge credit restoration
Lost wallet protection
Court records monitoring
Change of address monitoring
Non-credit (Payday) loan monitoring
Free FICO® Score monthly
FICO® Score factors
Experian credit report monthly
Credit profile monitoring
SSN monitoring
Dark web monitoring for children’s personal information
Up to $1 million identity theft insurance
Full-service white-glove concierge credit restoration
Sex offender monitoring—based on sponsor parent’s address

Parent-Sponsored Credit Building and Credit Profile Monitoring

According to the CARD Act of 2009, your child can’t obtain a credit card if they’re younger than 21. This makes it difficult for children to establish good credit and obtain loans with favorable terms and interest rates when they reach adulthood. 

FreeKick has found a way around this limitation by providing parent-sponsored credit building for children aged 13 to 25. This way, your child can build a strong credit score and secure a solid financial future. In fact, by starting to build credit early, your child can potentially save over $200,000 throughout their lifetime. 

Here’s how to start the credit building process:

  1. Create a FreeKick Account—Go to FreeKick.bank, register your account, and choose a plan that matches your needs and budget
  2. Set It and Forget It—As soon as the account is activated, FreeKick automatically starts building your child’s credit over the next 12-month period
  3. Keep Growing—Once the first 12 months go by, you can either close the account and get a full refund of your initial deposit or renew it to keep building your child’s credit

FreeKick Pricing

FreeKick offers two plans to fit any family’s needs and budget. The deposits are FDIC-insured up to $250,000. Find more details in the table below:

FDIC-Insured DepositAnnual Fee
$3,000$0 (Free)
No deposit$149

Keep your whole family’s identity safe and help your child build a strong credit profile—sign up for FreeKick today.